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    « Pleo, The Cutest Toy Ever | Main | A Tengu A Day Keeps The Blues Away »

    August 17, 2007
    iBashing the iPhone

    The iPhone backlash has already started here in America,
    which just goes to show you that no matter how slick your interface or how cool
    looking your minimalist handset just might be, there’s no way to please
    everyone with a proprietary business model, oppressive DRM system, and a locked
    $600 phone tied into AT&T’s cell phone service. I’m not an Apple basher. Far from it, in fact; I just would like the
    freedom to use my insanely expensive phone on whatever network I choose without
    hacking it.

    You’ve heard the horror story about the $3000 AT&T bill
    from a guy using his iPhone as a laptop replacement, I’m sure. That’s pretty bad, all things considered, but
    one time I ran up a $250 bill on a Verizon calling card by making a ton of long
    distance calls in the olden days before everyone had a cell phone.  Unlike Dave Stolte, I just paid the bill I ran
    up and watched my usage from then on rather than crying until the company threw
    out (or reduced) the charges I ran up.

    Now the first batch of iPhone-related AT&T bills are
    coming in, and guess what? People are
    getting 300 page invoices
    ! Trees
    throughout the nation are weeping at this tremendous loss of plant life.

    Phone owners getting their first AT&T wireless bills
    have been posting videos and complaining on message forums about bills as thick
    as Moby Dick that detail every call, every text message, every moment spent on
    the EDGE network.

    AT&T Inc. acknowledged that by default, customers
    receive these detailed paper bills, but said users can switch to a much shorter
    summary, or do away with paper entirely, at any time.

    So here’s how it boils down: one guy ran up a ginormous bill because he was basically too dumb to
    read the paperwork and figure out how his new cell phone plan worked for
    international roaming, and other people are complaining that they’re getting
    TOO MUCH INFORMATION about the plans they have, the charges they’re incurring,
    and the stuff they use on their phones? Is there no pleasing people?

    I think I’d rather know what I’m doing on my phone and know
    what I’m being charged for rather than being surprised by a $3000 bill, wouldn’t
    you? I mean, I’m paying for it either
    way, so a cardboard box full of calls made and text message logs just means I’m
    getting my money’s worth. Plus, if your
    power goes out like mine did this afternoon, you can cook your meals over a
    bonfire of AT&T paperwork.

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    Comments

    Mm, from what I read the bills weren't particularly useful, though. I mean, they could just put "30000 text messages" or something, instead of itemising when you send each individual one.


    Well, I'd rather have the option of getting the full story, rather than having no idea where all the text message charges came from. Not that I'd use it, but it's nice to have.

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